Hotels are fast becoming a soft target for criminal and terrorist activities. The associated losses are not only at a great scale but also hold the risk of permanently damaging a hotel’s reputation. To safeguard your hotel and its guests, it is necessary to take safety and security as a priority.
Here are the top 8 steps towards improving hotel security for hotels of all ratings and magnitudes.
There is no denying that CCTV cameras, at some point or the other, compromise a little bit on people’s privacy. But considering the situation of crime and terrorism in this day, it makes sense to keep a watch for anti-social elements, and this is best done by installing CCTV cameras in all public areas of your hotel. The fear of being watched itself prevents many a crime; employing especially trained personnel for monitoring camera footages for suspicious activity then goes a long way into curbing crime before it happens. And in the unfortunate case that an untoward incident takes place in your hotel, you can always take the aid of camera recordings to help the police recognize the perpetrator.
In addition to preventing crime and providing important evidence in case of a crime, video camera records are also extremely helpful in defending your hotel from any false allegations made by a guest or employee.
Before you install CCTV devices, think analytically on what locations of the hotel are most conducive to unwelcome activity. It is most likely to be parking lots, reception (where the cash is), elevators and staircases. A well-monitored camera in places such as these would be a great step towards making your hotel more secure.
Educate all your staff members to be able to spot suspicious behavior and always stay on the vigil. They should be equipped with the tools and techniques to collect data that can be helpful in protecting guests and fellow employees from injury. Build a thorough safety manual and let all the employees have a complete knowledge of it. Organize regular meetings and seminars on security methods. You may use videos and handouts to enhance the training process.
Hotels need round the clock security. Don’t compromise on it at any time of the day by employing trained personnel for keeping a watch at who is entering/exiting the hotel, and asking for authorized identity cards before letting anyone enter.
Replace locks and keys of the traditional kind by electronic access systems that let you keep track of who went in along with the times of entry and exit. To certain areas of the hotel, like cloak rooms, and food storage rooms, only authorized staff should be allowed entrance. Each of them should have separate access cards and should be very particular about entering a restricted area using their own access cards only. This is significantly helpful in reducing incidents of theft in a hotel and keeping your hotel safe from any suspicious activity.
Many a crime in hotels involves the support of an internal source like a staff member. You can take steps towards minimizing the possibility of such a scene by hiring smartly. First, conduct proper research on a potential employee’s background before making the final hiring call: check for a history of substance abuse or any previous criminal record. And second, after you hire a person, let them know about all the monitoring systems in place so as to send across the signal that nothing goes unnoticed in the hotel premises.
As technology grows, ways to perpetrate crime grow, and fortunately, so do your ways of preventing crime! One excellent and rather inexpensive way of preventing criminal activity through system hacks is by introducing a virtual network in your IT infrastructure. This acts as an additional layer between the computers using the hotel’s network and the rest of the Internet.
The security and information technology teams should works in tandem towards a common goal of maintaining a secure environment for the hotel. Besides software-based security, it is also essential for the teams to ensure physical security of all the computer systems, for example, disclosure of passwords to an external party through an employee who has access to high-security zones of the IT infrastructure. A simplest method of preventing password theft is by changing passwords frequently and keeping a watch on all the activity happening on the hotel’s computer systems by staff members who have access to protected systems.
Security is a vital part of running a hotel business. It is not only a responsibility but also a long-term investment in your hotel towards earning a reputation of a safe and secure destination for everybody. Implement the generalized points above as well as other security layers customized to your requirements for creating a healthy atmosphere at your place!
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