Mar 19, 2013

Ten Most Valued Hotel Amenities for Business Travelers

Business-TravelerClean rooms and comfortable beds are important, but today’s business travelers want a lot more than that. If you own a hotel and are interested in attracting more business travelers, you should be aware of what amenities they usually look for. This will allow you to introduce those amenities in your hotel, which, in turn, will attract business travelers who prefer your hotel over the others.

Here are top 10 amenities that you should include in your hotel if you want to attract business travelers:

1. Airport Pickup and Drop-off

In any city, traffic can be troublesome, and the last thing is a business traveler wants to meander through the city’s traffic. Also, in a new city, it is pretty common to inadvertently take the wrong turning and get lost. Road warriors will appreciate airport pickup and drop-off offered by the hotel. This ensures that the hotel guest does not have to wait for a taxi or go through the tiring process of purchasing a rental car.

2. Free High- Speed, Wireless Internet Service

Today, one of the most wanted hotel amenities for business travelers is Wi-Fi connectivity. A corporate traveler cannot spend even a single day without having Internet connectivity, even if he is on a vacation. Road warriors need high- speed, wireless Internet connectivity to stay in touch with their office, business partners, friends and family, and getting it free of charge is an attractive proposition.

3. Gadget Charging Station and Electrical Wall Sockets

Corporate traveler will never travel without their gadgets – notepads, laptops, smartphones, tablets and iPads. However, in their hurry to catch a flight, many business travelers often forget their chargers. Having a gadget charging station in the hotel room can give such business travelers peace of mind and reduce their stress. Furthermore, business travelers expect hotel rooms to have electrical wall sockets that allow them to plug in their chargers. Hence, having several electrical wall sockets makes it easy and convenient for the travelers to charge their gadgets while they go about their normal routine.

4. Full-Service Business Center

A corporate traveler needs many business related services. Hence, a hotel should have a full-fledged business center that has a printer, scanner, copier, fax machine and computers. It is important to keep the center running round the clock, as business travelers may want to use it at all times of the day and night, especially if they are dealing with partners and associates in other countries. In addition, if the center has IT staff that can be called in case of problems and glitches, it would be the ultimate icing on the cake!

5. Notebooks, Tablets and Other Gadgets and Vehicle Rental Facilities

Many times, corporate travelers do not feel like burdening themselves with all their equipment. Hence, if a hotel has a rental service that allows business travelers to rent notebooks, tablets and other gadgets, they would love to avail these facilities. It would mean that these guests can travel light and still have access to all the equipment and gadgets they need to fulfill their business obligations. Having vehicle rental is also another facility that hotels should seriously consider. These vehicles can be chauffeur or self-driven. So, there should be a desk at the lobby where business guests can book their vehicles and have the freedom to travel via automobile during their trip.

6. Meeting/Conference Room with Multimedia Equipment

Corporate travelers may sometimes require a venue where they can hold their meetings and business-related talks. Hence, having a conference or meeting room with state-of-the-art multimedia equipment will ensure that the guests have a place to hold their meetings without any complications. Hotels should consider having a room dedicated to this with equipment like a flat-screen TV, speakers, microphones, LCD projectors and other audio visual gadgets to make all business-related meetings flow smoothly and comfortably.

7. Recreational and Entertainment Facilities

A typical business traveler is always busy and may not get time to workout like other people. Hence, they look for swimming pools and gyms to get their daily dose of physical activity. Some like to use treadmills, while others may prefer doing a few laps before they head out for a meeting. Having a spa is also a good idea, as corporate travelers are often looking for ways to de-stress and energize themselves. Finally, after a long day of several meetings, there is nothing like sitting in front of a high-definition television and watching a movie. It can be a relaxing experience for business travelers, who seldom get a chance to enjoy movies. So, having a flat- screen HDTV with paid movie options is a good idea. Hotels that have this option can help their corporate guests relax and unwind after a tiring day. Other entertainment facilities that hotels can look into include PlayStation and Wii.

8. In-house Restaurant and Mini-Bar

Another amenity that a business traveler loves is an in-house restaurant that serves delicious and mouthwatering dishes. Having an in-house restaurant ensures that road warriors can get a break from the bland and insipid fare that is usually served at meetings and conferences, and they can also invite their guests for a business meal. Hotels can offer their business guests complimentary breakfast, and they can be certain that the guests will love returning to the same hotel during the next business trip. Having a mini-bar in the room also makes sense, as many business travelers love to have a drink or two after a long day. It can help them relax, and having a mini-bar in the room means that the tired guest does not have to go the hotel bar for a drink.

9. Necessary Facilities in Business Traveler’s Time and Budget

Taking into consideration the current economic scenario, many businesses are slashing their travel budgets. Hence, business travelers are looking for hotels with lower costs that still provide all the facilities and amenities that they need. So, a hotel should make it a point to provide all the necessary facilities without hiking up the cost for those facilities and amenities. In fact, providing these amenities should be standard in hotels wishing to attract more corporate travelers. Ensuring that the room has a desk, chair, desk lamp, writing paraphernalia, mini-bar, Wi-Fi, television and electrical wall sockets should be standard in such hotels.

10. 24/7 Housekeeping

Finally, the hotel should have housekeeping that business travelers can call upon around the clock. Business travelers often have meetings and discussions until late at night, and when they return, they may want their clothes ready for the next day, shoes polished, fresh towels, room cleaned or bed turned down. They should be able to get this service at any time of the day (or night). Hence, having 24/7 housekeeping is a must for hotels that want to attract and retain road warriors.

The Bottom Line

It goes without saying that business travelers love hotels that offer all the amenities that they need to be productive and focused while traveling. They want hotels to have amenities that help them make their work easier, as though they were still working out of their offices or homes. So, hotels that are looking to attract business travelers should concentrate on ensuring that all the amenities and facilities that can help such travelers are readily available without costing a great amount.

(Image By andrewrennie)

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This entry was posted in Business Traveler, Hospitality, Hotel Amenities, Hotel Manager, Hotels, Property Owners

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  • Thank you for the good insight into the needs of the modern traveller. I think that I used to underestimate the importance of fully fledged business center, now I can see how to use this facility to build on competitive advantage. Also great suggestion on notebooks and IPads rentals, can be an excellent marketing tool as well.

  • Free WiFi should be standard at any property from budget up to 5 Star. Your business road warriors will often stay close to where they need to be. Price is an important consideration since most companies have an expense. They look for Free WiFi with excellent signal strength for a Laptop and for their smart phones & iPads along with Free Parking. If a property also provides a comfortable bed, clean room and a good shower they will go back to that same property next time they are in that area. Promote your goods & services with a Login Page that redirects guests to Your Landing Page. From your landing page you can further improve the customer experience by providing features such as local news & weather updates, information about your property, news about special offers, promotions, and the ability for the guest to book a future stay.

  • Are these the result of a survey? And are they in a particular order? Thank you

  • Great list and all valuable assets to help attract business travelers.Airport pick up and drop off is the deal maker for me!

  • I think some hotels try to lower operating costs by cutting some services and amenities. They are approaching this backwards in my opinion. Some people like myself will pay a little more to have the amenities in room that makes our stay less stressful and the chance of returning to the hotel in the future greater. It’s bad enough to remove the in room coffee maker, but also the alarm clock…really?

  • This post is a good read for all in the hotel industry to strongly consider adding if they want to attract business traveler’s in our declining economy.

  • helpful article … hide the cost of those services in the room rate though and make it sound like free… i am sure you would rock for that to the corporate segment

  • While I may not agree with the 24/7 housekeeping suggestion I find that the suggestions are spot on. A few years ago when I did a lot of travelling building a business I can honestly say that if each hotel had even half of the list my stay would have been worthwhile. Well done to Sharing these tips.

  • very simple and good list of items, especially the electricity sockets, and I would add another item that may affect any business traveller and is adaptors from the European or American systems to the plugs we use….I travel with several as each country sometimes has a different one.

  • Charlene

    As a woman I want high end skin care amenities to be ready for me to try when I arrive. The basic essentials. Cleaning, toning, mask and moisture. Check out the jet set pack which was in one of my rooms in France when i arrived.

  • Bongiwe Mafuya

    I’m really impressed with your list I’ve been thinking about these but the problem the owners they don’t seem to see our point of views as Managers , if they can pay attention on what we are saying their businesses will grow further .

  • Great article, we will share it on our next newsletter 🙂

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