Tag Archives: hotel customer service duties

5 Ways Hotels Can Make A Place in Customer’s Heart

hotel-guest-service

Jan 29, 2014

While hotels spend tons of money on marketing themselves and their brand, they forget the basic requirement to attract and retain customers is through outstanding customer service. When a guest enters your hotel, the first impression created will last throughout the guest’s stay and also have an impact on his or her future decision to stay in your hotel. A hotel is part of the hospitality industry and the more you offer a home away from home, the higher the likelihood the guest will return a...