Category Archives: Hotel Manager

Analyzing Visitors’ Behavior To Increase Conversion Rate

book hotel online

Jul 25, 2015

A travel website is supposed to give information that visitors seek. When you know the kind of visitors your site gets, you can customize the information to make it more geared to your visitors. That way, your site will not be dispensing generic information that has the same content as thousands of other travel website in the World Wide Web. It will allow you to cater to each type of demographic, so that your content is laser targeted. Kind of Visitors Visiting Travel Sites Basically, visito...

The World Of Business Travel Has Changed By New Requirements

Business Traveler Requirements

Jun 17, 2015

As a hotelier or professional in the hospitality and service industry, it is important to know your customers. If you anticipate what your customers need, you will be working towards customer loyalty and customer delight. A happy and satisfied customer will always return and become your most profitable source of marketing. So here are some business travel trends you should be aware of to cater to that section of your clientele that keeps roving around the world and returning to stay at your hot...

Hospitality Today: In Need of Online Reputation Management

Hotel Reputation Management

May 25, 2015

The hospitality industry covers a wide range of fields within the service and tourism industry. Under its large umbrella are dining, transportation, lodging and event planning, to name a few. This industry is a pretty cut-throat one and its focal point is customer satisfaction. In lieu of this, the major hospitality providers always require exposure and this exposure can be gained from either local advertising or online advertising. Online exposure in the form of social media marketing is readi...

New Marketing Trends of Hospitality Industry

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Mar 25, 2015

What will work best for the hospitality industry and how should the industry shape itself this year to meet the growing needs of informed customers? Here we discuss some new trends in hotel and travel industry that are expected to rule the hospitality industry and also share strategies that hotels can adopt to give them an edge in hospitality and enable customers a unique experience that can benchmark against the best in the business. Focus on Millennial Customer Segment Today's jet setting...

Why It Is Crucial For Hotel Manager To Keep Employees Happy

hotel management business

Mar 18, 2015

Human resource is undoubtedly the backbone of any organization. It is believed that organizations which employ the best out-of-the-box human resource practices to improve employee engagement and satisfaction realize higher employee productivity and healthier bottom-lines. The same sentiment can be applied to the hospitality industry where profits increase with customer delight born out of employees' commitment to serve with alacrity and sincerity. Success in the competitive hotel industry hin...

7 Ways to Improve Hotel Guest Satisfaction Survey

Hotel Guest Surveys By Manager

Jan 12, 2015

Customer service survey has ever been the traditional way for hotel marketing, sales and general managers to get information and feedback to measure guest satisfaction level. But has anyone ever questioned the effectiveness of this massively followed routine of the hotel industry? Does it fetch the most accurate data? Is it useful in bringing back a disgruntled guest? Is it an efficient utilization of resources? And most importantly, is there something more innovative, more robust that hotel man...