Category Archives: Hospitality

Use These Smart Ways to Get More Guest Feedback and Boost Hotel Bookings

customer feedback

Nov 22, 2016

A feedback from your hotel guests, whether good or bad, is the key to managing a flourishing hotel. Hotel reservation is largely impacted by guest reviews, particularly online. Customer feedback - positive or negative - is crucial for every hotel, as it gives a definite indication on where you are wrong and how to improve the business to make your customers' experience a positive one. Knowing the likes and dislikes of your guests is the first step in improving your hotel, and in turn getting m...

Top 4 Reasons Unhappy Customer Don’t Complain

hotel reception

Oct 17, 2016

Hotel industry is all about service and hospitality. Quite often, it is presumed that as long as the guests aren't complaining, they are satisfied. This, however, is a highly misconceived notion. A research shows that only 1 out of 26 unhappy customers actually raise their opinion. The rest agitate. And 91% of those unhappy guests, who do not complain about the issues they experience, simply leave. It is a rather regrettable situation for hotels, as another study suggests that acquiring a new ...

Hospitality Today: In Need of Online Reputation Management

Hotel Reputation Management

May 25, 2015

The hospitality industry covers a wide range of fields within the service and tourism industry. Under its large umbrella are dining, transportation, lodging and event planning, to name a few. This industry is a pretty cut-throat one and its focal point is customer satisfaction. In lieu of this, the major hospitality providers always require exposure and this exposure can be gained from either local advertising or online advertising. Online exposure in the form of social media marketing is readi...

7 Ways to Improve Hotel Guest Satisfaction Survey

Hotel Guest Surveys By Manager

Jan 12, 2015

Customer service survey has ever been the traditional way for hotel marketing, sales and general managers to get information and feedback to measure guest satisfaction level. But has anyone ever questioned the effectiveness of this massively followed routine of the hotel industry? Does it fetch the most accurate data? Is it useful in bringing back a disgruntled guest? Is it an efficient utilization of resources? And most importantly, is there something more innovative, more robust that hotel man...

8 Ways To Become The Best Hotel Front Office Manager

Hotel Guest Surveys By Manager

Jul 3, 2014

In a hotel, first impressions are everything. The way your front desk staff greets and attends to customers can make or break the image of your hotel. And like all good leaders, a front office manager leads from the front. If you can become a good manager, you will be able to lead by example and your staff will get the right knowledge and training from you to excel in their work. Here some ways to improve yourself and become a better front office manager. 1. Work towards Customer Delight In...