Category Archives: Hospitality Industry

10 Current Hospitality Industry Trends to Watch Out

10 Impactful Hotel Industry Trends to Watch Out For

Feb 27, 2018

The hotel industry is a tricky one – one wants it to be as technologically advanced as traditionally bent. With an all-time-high boom in interest in travel, and particularly the immersive kind, the hospitality sector has a big role to play and bigger potential gains to make. If you are a hotel owner, assimilating heritage and local delight with technology is something you absolutely need to do to reap the benefits of the times. Let's have a look at the following top 10 current hospitality t...

Use These Smart Ways to Get More Guest Feedback and Boost Hotel Bookings

customer feedback

Nov 22, 2016

A feedback from your hotel guests, whether good or bad, is the key to managing a flourishing hotel. Hotel reservation is largely impacted by guest reviews, particularly online. Customer feedback - positive or negative - is crucial for every hotel, as it gives a definite indication on where you are wrong and how to improve the business to make your customers' experience a positive one. Knowing the likes and dislikes of your guests is the first step in improving your hotel, and in turn getting m...

Top 4 Reasons Unhappy Customer Don’t Complain

hotel reception

Oct 17, 2016

Hotel industry is all about service and hospitality. Quite often, it is presumed that as long as the guests aren't complaining, they are satisfied. This, however, is a highly misconceived notion. A research shows that only 1 out of 26 unhappy customers actually raise their opinion. The rest agitate. And 91% of those unhappy guests, who do not complain about the issues they experience, simply leave. It is a rather regrettable situation for hotels, as another study suggests that acquiring a new ...

Become A Successful Sales Person In Hospitality Industry

Successful-Hotel-Manager-HotelCluster.com

Jun 30, 2016

As a salesperson in the hospitality industry, targets may often appear earthily impossible. You may have before you the task of getting people to stay at your hotel even when a good number of factors may be deterring them. To make it harder, you know that most people are quite resistant to sales calls! However, there are numerous smart ways to fill up your hotel with guests and send them home happy. Go through the following points to get an idea of a few tactics you could be using as a salesper...

10 Trends That Will Impact The Hotel Industry in 2016

Trend in Hospitality Industry

Jan 29, 2016

By virtue of the economic stage we're at, will be a terrific year for the hotel industry. Hoteliers who realize the potential and go by a few smartly observed hospitality industry trends will be able to reap the benefits not just when the market is ripe but also when things go for a downturn. The Top 10 Hotel Trends for 2016 Are Going To Be: 1. The Invasion of Business Analytics Analytics are more pervasive than we ever imagined. Utilize the power of good data analysis and you'll be able to t...

How Bad Translations Creates Confusion and Dissatisfaction to Guests

Phrases to Avoid in Customer Service

Nov 30, 2015

Globalization has been a blessing for the hotel and hospitality industry. Today, people are traveling the length and breadth of the world either for business or pleasure, as it has never been this easy to enjoy international travel. Hotels are competing with one another to grab a larger share of the pie. While you can communicate with guests from your own country without any hassle, it is the foreign guests that pose a challenge. You can make your foreign guests feel at home by offering somethin...