Category Archives: Guest Loyalty

7 Ways to Improve Hotel Guest Satisfaction Survey

Hotel Guest Surveys By Manager

Jan 12, 2015

Customer service survey has ever been the traditional way for hotel marketing, sales and general managers to get information and feedback to measure guest satisfaction level. But has anyone ever questioned the effectiveness of this massively followed routine of the hotel industry? Does it fetch the most accurate data? Is it useful in bringing back a disgruntled guest? Is it an efficient utilization of resources? And most importantly, is there something more innovative, more robust that hotel man...

5 Ways Hotels Can Make A Place in Customer’s Heart

hotel-guest-service

Jan 29, 2014

While hotels spend tons of money on marketing themselves and their brand, they forget the basic requirement to attract and retain customers is through outstanding customer service. When a guest enters your hotel, the first impression created will last throughout the guest’s stay and also have an impact on his or her future decision to stay in your hotel. A hotel is part of the hospitality industry and the more you offer a home away from home, the higher the likelihood the guest will return a...

Are You Expert Enough To Solve Your Hotel Guest Complaints?

Hotel Guest Surveys By Manager

Jul 18, 2013

There is a certain amount of expertise required when handling customer complaints in a hotel. Most of the time, the complaint comes to the hotel receptionist, who should have the skill and knowledge to handle it effectively. It is not necessary a complaint does always have to be voiced, It can also be unvoiced. Hence, hotel staff should be able to address both types of complaints. It is important to remember that the hotel exists because of the guests only and if guests no longer stay at the ...

Service with a Smile – Best Tips for Hotel Employees

Hotel-Service-with-Smile

May 27, 2013

At times you may come across individuals who are endeavoring to keep a pleasant smile on their face. For instance, if you see the servers at a hotel you can notice that despite having an awful day they keep up their smile, while saying a gracious hello to take your order. This type of cheerful gesture not only gives you a welcomed feel but also allows you to have pleasant dine. You may also want to leave a generous tip while leaving. If you are in hospitality industry it will be difficult for...

Creating Customers Relationship by Effective Loyalty Programs

Hotel Guest Surveys By Manager

Jan 21, 2013

Promoting business interests overseas mandates extensive international travel and hotel stay by concerned personnel. If you analyze the behavioral pattern of the customers, you will notice that few prefer to avail your facilities over and over whereas few never turn up. Profuse and steady customer inflow will sustain your hospitality business and pave way for exponential growth of sales and consequent revenues. It is imperative to captivate customers and hold their loyalty to stay in the busines...