Category Archives: Guest Complaints in Hotel

7 Ways to Improve Hotel Guest Satisfaction Survey

Hotel Guest Surveys By Manager

Jan 12, 2015

Customer service survey has ever been the traditional way for hotel marketing, sales and general managers to get information and feedback to measure guest satisfaction level. But has anyone ever questioned the effectiveness of this massively followed routine of the hotel industry? Does it fetch the most accurate data? Is it useful in bringing back a disgruntled guest? Is it an efficient utilization of resources? And most importantly, is there something more innovative, more robust that hotel man...

How To Deal With An Angry Hotel Customer

Hotel Guest Surveys By Manager

Mar 12, 2014

When you are working in the hospitality industry, the first thing customers expect from you is politeness and courteousness. This expectation is all the more pronounced when a customer is upset about a service and feels like howling. No doubt dealing with an upset hotel customer is an extremely challenging task and it requires tremendous experience along with some basic training. Here are some advanced steps to follow by hotel employees while dealing with an upset or angry customer at hotel f...

Are You Expert Enough To Solve Your Hotel Guest Complaints?

Hotel Guest Surveys By Manager

Jul 18, 2013

There is a certain amount of expertise required when handling customer complaints in a hotel. Most of the time, the complaint comes to the hotel receptionist, who should have the skill and knowledge to handle it effectively. It is not necessary a complaint does always have to be voiced, It can also be unvoiced. Hence, hotel staff should be able to address both types of complaints. It is important to remember that the hotel exists because of the guests only and if guests no longer stay at the ...