Category Archives: Front Desk

8 Ways To Become The Best Hotel Front Office Manager

Hotel Guest Surveys By Manager

Jul 3, 2014

In a hotel, first impressions are everything. The way your front desk staff greets and attends to customers can make or break the image of your hotel. And like all good leaders, a front office manager leads from the front. If you can become a good manager, you will be able to lead by example and your staff will get the right knowledge and training from you to excel in their work. Here some ways to improve yourself and become a better front office manager. 1. Work towards Customer Delight In...

Marketing Roots At Your Hotel Front Desk

Hotel FrontDesk

May 20, 2014

The front desk of a hotel is the first-point-of-contact for any and all of your customers. The experience that they have here is something they will carry in their minds for a long time after they have checked in and even checked out. For almost every review a customer writes, try taking note that he or she will definitely mention the front desk at some point or the other. This makes it imperative to have a front desk staff that would be helping, aware, knowledgeable, kind and would go that ext...

How To Deal With An Angry Hotel Customer

Hotel Guest Surveys By Manager

Mar 12, 2014

When you are working in the hospitality industry, the first thing customers expect from you is politeness and courteousness. This expectation is all the more pronounced when a customer is upset about a service and feels like howling. No doubt dealing with an upset hotel customer is an extremely challenging task and it requires tremendous experience along with some basic training. Here are some advanced steps to follow by hotel employees while dealing with an upset or angry customer at hotel f...

5 Ways Hotels Can Make A Place in Customer’s Heart


Jan 29, 2014

While hotels spend tons of money on marketing themselves and their brand, they forget the basic requirement to attract and retain customers is through outstanding customer service. When a guest enters your hotel, the first impression created will last throughout the guest’s stay and also have an impact on his or her future decision to stay in your hotel. A hotel is part of the hospitality industry and the more you offer a home away from home, the higher the likelihood the guest will return a...

Smart Tips to Find Affordable Hotels in Orlando


Aug 23, 2012

The busy tourist city of Florida, Orlando is the favorite vacations spot of many international and American visitors. The significant presence of the Walt Disney group and many other attractions for tourists like amusement parks, resorts and high-street shopping make Orlando a beautiful place to spend your vacations. Owing to the huge number of tourists in Orlando nearly all year round, finding the perfect place to stay becomes difficult. Also, because the demand for hotel rooms is quite high...