Category Archives: Customer Service

Use These Smart Ways to Get More Guest Feedback and Boost Hotel Bookings

customer feedback

Nov 22, 2016

A feedback from your hotel guests, whether good or bad, is the key to managing a flourishing hotel. Hotel reservation is largely impacted by guest reviews, particularly online. Customer feedback - positive or negative - is crucial for every hotel, as it gives a definite indication on where you are wrong and how to improve the business to make your customers' experience a positive one. Knowing the likes and dislikes of your guests is the first step in improving your hotel, and in turn getting m...

How Bad Translations Creates Confusion and Dissatisfaction to Guests

Phrases to Avoid in Customer Service

Nov 30, 2015

Globalization has been a blessing for the hotel and hospitality industry. Today, people are traveling the length and breadth of the world either for business or pleasure, as it has never been this easy to enjoy international travel. Hotels are competing with one another to grab a larger share of the pie. While you can communicate with guests from your own country without any hassle, it is the foreign guests that pose a challenge. You can make your foreign guests feel at home by offering somethin...

7 Ways to Improve Hotel Guest Satisfaction Survey

Hotel Guest Surveys By Manager

Jan 12, 2015

Customer service survey has ever been the traditional way for hotel marketing, sales and general managers to get information and feedback to measure guest satisfaction level. But has anyone ever questioned the effectiveness of this massively followed routine of the hotel industry? Does it fetch the most accurate data? Is it useful in bringing back a disgruntled guest? Is it an efficient utilization of resources? And most importantly, is there something more innovative, more robust that hotel man...

8 Website Mistakes That May Reduce Rating Of Your Hotel Bookings

Hotel Search Engine Website

Jul 23, 2014

Your hotel website is the way guests will find you and book rooms. This organic traffic that comes from search engines can be extremely profitable. However, if your website turns away guests instead of welcoming them with open arms, you are doing something wrong. Here are 8 website mistakes you should avoid making to turn away bookings and leads from your hotel website. 1. Not Making the Website Mobile-Friendly Today, many travelers use their smartphones to check out hotel websites on the g...

8 Ways To Become The Best Hotel Front Office Manager

Hotel Guest Surveys By Manager

Jul 3, 2014

In a hotel, first impressions are everything. The way your front desk staff greets and attends to customers can make or break the image of your hotel. And like all good leaders, a front office manager leads from the front. If you can become a good manager, you will be able to lead by example and your staff will get the right knowledge and training from you to excel in their work. Here some ways to improve yourself and become a better front office manager. 1. Work towards Customer Delight In...

How To Deal With An Angry Hotel Customer

Hotel Guest Surveys By Manager

Mar 12, 2014

When you are working in the hospitality industry, the first thing customers expect from you is politeness and courteousness. This expectation is all the more pronounced when a customer is upset about a service and feels like howling. No doubt dealing with an upset hotel customer is an extremely challenging task and it requires tremendous experience along with some basic training. Here are some advanced steps to follow by hotel employees while dealing with an upset or angry customer at hotel f...