Category Archives: Career in Hotel Industry

Become A Successful Sales Person In Hospitality Industry

Successful-Hotel-Manager-HotelCluster.com

Jun 30, 2016

As a salesperson in the hospitality industry, targets may often appear earthily impossible. You may have before you the task of getting people to stay at your hotel even when a good number of factors may be deterring them. To make it harder, you know that most people are quite resistant to sales calls! However, there are numerous smart ways to fill up your hotel with guests and send them home happy. Go through the following points to get an idea of a few tactics you could be using as a salesper...

Progressive Ways To Manage Hotel Staff Being A Friendly Manager

Successful-Hotel-Manager-HotelCluster.com

Aug 26, 2014

A hotel is as good as its employees. If the employees are lackadaisical, not customer-friendly or do not know how to deal with guests, even the best hotel cannot survive. Being friendly with your staff is a great thing, but as a hotel manager, you have responsibility towards your guests and the hotel. Knowing how to turn around your hotel and getting your employees work as a productive team is every hotel manager's dream. However, very few realize this dream. But you can if you use these tips. ...

8 Website Mistakes That May Reduce Rating Of Your Hotel Bookings

Hotel Search Engine Website

Jul 23, 2014

Your hotel website is the way guests will find you and book rooms. This organic traffic that comes from search engines can be extremely profitable. However, if your website turns away guests instead of welcoming them with open arms, you are doing something wrong. Here are 8 website mistakes you should avoid making to turn away bookings and leads from your hotel website. 1. Not Making the Website Mobile-Friendly Today, many travelers use their smartphones to check out hotel websites on the g...

8 Ways To Become The Best Hotel Front Office Manager

Hotel Guest Surveys By Manager

Jul 3, 2014

In a hotel, first impressions are everything. The way your front desk staff greets and attends to customers can make or break the image of your hotel. And like all good leaders, a front office manager leads from the front. If you can become a good manager, you will be able to lead by example and your staff will get the right knowledge and training from you to excel in their work. Here some ways to improve yourself and become a better front office manager. 1. Work towards Customer Delight In...

How To Deal With An Angry Hotel Customer

Hotel Guest Surveys By Manager

Mar 12, 2014

When you are working in the hospitality industry, the first thing customers expect from you is politeness and courteousness. This expectation is all the more pronounced when a customer is upset about a service and feels like howling. No doubt dealing with an upset hotel customer is an extremely challenging task and it requires tremendous experience along with some basic training. Here are some advanced steps to follow by hotel employees while dealing with an upset or angry customer at hotel f...

How To Write An Impressive Hotel Business Plan That Attract Investors

Hotel Reputation Management

Sep 12, 2013

Image By kevin dooley So, you have finally decided to take a business leap and start your own hotel. Whether you're envisaging business travel hotels, comfortable hotels, classy heritage hotels or an elegant boutique, you need to spend a good amount of time researching before making an investment.  The key step to initiate this process is to write a convincing hotel business plan that has a proper layout and ingenious strategy. A business plan should also have an entire analysis of the finan...