8 Website Mistakes That May Reduce Rating Of Your Hotel Bookings
Annie Graham

Your hotel website is the way guests will find you and book rooms. This organic traffic that comes f… Read More

 
8 Ways To Become The Best Hotel Front Office Manager
Annie Graham

In a hotel, first impressions are everything. The way your front desk staff greets and attends to cu… Read More

 
10 Best Adventure Destinations Around The World to Travel in 2014
Annie Graham

There are some people who are glad to lie in the sun, and sip drinks during their vacations. Some pe… Read More

 
Eight Changes Can Potentially Revolutionize Your Hotel Business
Annie Graham

Every year that comes brings on new challenges and changes that a business has to cope with. The hos… Read More

 
Marketing Roots At Your Hotel Front Desk
Annie Graham

The front desk of a hotel is the first-point-of-contact for any and all of your customers. The exper… Read More

 
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8 Website Mistakes That May Reduce Rating Of Your Hotel Bookings

Hotel Search Engine Website Your hotel website is the way guests will find you and book rooms. This organic traffic that comes from search engines can be extremely profitable. However, if your website turns away guests instead of welcoming them with open arms, you are doing something wrong. Here are 8 website mistakes you should avoid making to turn away bookings and leads from your hotel website. 1. Not Making the Website Mobile-Friendly Today, many travelers use their smartphones to check out hotel websites on the g...

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  Career in Hotel Industry, Customer Service, Hospitality Industry, Hotel Booking, Hotel Manager, Hotel Reviews, Hotel Rooms, User Rating Leave a comment

8 Ways To Become The Best Hotel Front Office Manager

Front Office and Guest Service In a hotel, first impressions are everything. The way your front desk staff greets and attends to customers can make or break the image of your hotel. And like all good leaders, a front office manager leads from the front. If you can become a good manager, you will be able to lead by example and your staff will get the right knowledge and training from you to excel in their work. Here some ways to improve yourself and become a better front office manager. 1. Work towards Customer Delight In...

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  Career in Hotel Industry, Customer Service, Front Desk, Hospitality, Hospitality Industry, Hotel Manager Leave a comment

10 Best Adventure Destinations Around The World to Travel in 2014

Wildlife Tracking-Madagaskar There are some people who are glad to lie in the sun, and sip drinks during their vacations. Some people need adventure, they need the adrenaline rush. For those of you who want an adventure filled vacation full of thrilling activities and spine-chilling escapades, Here are the top 10 adventure destinations for 2014. Australia Australia is the number one destination for any adventure-lover. This beautiful country has everything- from kayaking, to windsurfing, white water rafting, speed boatin...

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  Adventure Travel, Leisure Travel, National Parks, Places to Visit, Safari Travel, Solo Travelers, Travel Attractions, Travel Destination, Travelers Leave a comment

Eight Changes Can Potentially Revolutionize Your Hotel Business

hotel management business Every year that comes brings on new challenges and changes that a business has to cope with. The hospitality industry has been through its own ups and downs in the recent years. The year 2014 is looking up for several hoteliers, as there have been quite a few positive changes in the industry. Several industry analysts assume an increase in revenue per room, hence profitability will increase. By arming themselves with the right tips and tricks, hotel management professionals can bolt their busin...

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  Hospitality Industry, Hotel Manager Leave a comment

Marketing Roots At Your Hotel Front Desk

Hotel FrontDesk The front desk of a hotel is the first-point-of-contact for any and all of your customers. The experience that they have here is something they will carry in their minds for a long time after they have checked in and even checked out. For almost every review a customer writes, try taking note that he or she will definitely mention the front desk at some point or the other. This makes it imperative to have a front desk staff that would be helping, aware, knowledgeable, kind and would go that ext...

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  Front Desk Leave a comment

What Not To Say To Your Hotel Customer

Phrases to Avoid in Customer Service They must have taught you that there are two golden rules of customer service, one, the customer is always right, and two, when in doubt, read rule number one. In the eagerness to serve your customer in the best way you could, you might chip away and miss out those phrases you just used that would potentially blow up in your face and destroy your relationship with your clients and customers. It could make the customer feel uneasy or imply inaction or lack of responsibility on your part. Be pe...

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  Customer Service, Hospitality Industry, Hotel Manager 1 Comment