HotelCluster.com Blog

8 Ways to Become an Outstanding Hotel General Manager

Working as a General Manager of a hotel is indeed an important position. It is your job to ensure that the hotel runs efficiently and generates profits. If you want to be successful as a General Manager, you need to take a few strategic steps to ensure your hotel runs profitably during peak seasons as well as during the times when the occupancy is low.

1. Give Respect and Show Appreciation to Hotel Employees

In any hotel, it is the employees that make an impression on the guests. They are the front face of the hotel right from the doorman and bellhop to the reception and housekeeping staff. Hence, you should show your appreciation by treating your hotel employees with the respect that they deserve. In addition, you should ensure that the employees have a sense of ownership for the hotel. This comes when the management takes their suggestions seriously on certain issues. When employees feel they are part of a team, they will work hard to meet the team goals and thereby play an instrument role in achieving the business objectives. Continue reading →

Posted in Hospitality, Hospitality Industry, Hotel Etiquette, Hotel Manager, Hotels Leave a comment

Service with a Smile – Best Tips for Hotel Employees

May 27 by Annie Graham

At times you may come across individuals who are endeavoring to keep a pleasant smile on their face. For instance, if you see the servers at a hotel you can notice that despite having an awful day they keep up their smile, while saying a gracious hello to take your order. This type of cheerful gesture not only gives you a welcomed feel but also allows you to have pleasant dine. You may also want to leave a generous tip while leaving.

If you are in hospitality industry it will be difficult for you to survive without knowing how to behave with people. As rude behavior and losing temper can cost a lot. To sustain and flourish in this industry, you must therefore consciously try to pay attention to things that others say, keep a direct eye contact while talking and hold head upright as it is through these small gesture people judge whether your acts are genuine or not.

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Posted in Guest Loyalty, Hospitality, Hospitality Industry, Hotel Etiquette, Hotel Manager, Hotels Leave a comment

Make Yourself Safe When Traveling Alone as a Single Female Traveler

May 4 by Annie Graham

Being a Marketing Manager at HotelCluster.com, frequent traveling is an integral part of my job. But as a woman, I have never felt intimidated about traveling alone as I always have had a safe trip, regardless of where I have traveled. This may be out of sheer luck or may be because of I am living in safe place Orlando, Florida makes me street smart.

But our luck does not always shine as bright on us; In recent days, so many people are talking about the murder story of solo woman traveler, Sarai Sierra. Only 33-years American woman was founded in death condition in Istanbul while she holidaying alone in Turkey. The focus point of the murder story was not the incident; the report instead concentrated on “why solo women travelers should not be traveling alone in foreign countries”. I was outraged, but I also saw some sense to a certain extent. If we go by incidents reported by media single women traveling alone are at a higher risk of being raped and murdered especially in male dominated societies of conservative foreign countries. However, if you are going to let this fear stop you from discovering new cultures and attractions, you will not lead a very fulfilling life. Continue reading →

Posted in Solo Travelers, Travelers, Women Travelers 4 Comments

Get the Best Foreign Currency Exchange Rates When on Trip

Apr 12 by Annie Graham

Your expertise in pulling off attractive deals on hotel bookings, rentals, or flights to International destinations is of little value in the absence of optimal planning of your tour budget through insightful knowledge of economical foreign currency exchange tricks. This information is imperative, as it can help you save substantially on foreign exchange fees and transaction processes.

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Posted in Currency Exchance, Travelers Leave a comment

Ten Most Valued Hotel Amenities for Business Travelers

Mar 19 by Annie Graham

Clean rooms and comfortable beds are important, but today’s business travelers want a lot more than that. If you own a hotel and are interested in attracting more business travelers, you should be aware of what amenities they usually look for. This will allow you to introduce those amenities in your hotel, which, in turn, will attract business travelers who prefer your hotel over the others.

Here are top 10 amenities that you should include in your hotel if you want to attract business travelers: Continue reading →

Posted in Business Traveler, Hospitality, Hotel Amenities, Hotel Manager, Hotels, Property Owners 13 Comments

Adventure Travel More Popular Than Ever Before

Mar 4 by Annie Graham

Adventure travel is grabbing great attention and people are looking forward to enjoy these adventures in their vacations. When people go on a vacation, they are keen to experience things that they can cherish all their lives. Today, no longer is polar expedition or mountain hiking the prerogative of rich people, even ordinary people are increasingly planning their vacations or even a weekend getaway in destinations where they can be outdoors and take on the elements.

Here are some fabulous adventure travel ideas inspired by elements that you can make a part of your upcoming vacation.

On Land

Adventure on land can be experienced in any corner of the world. Whether you are looking for adrenalin pumping adventure or one that pushes you to your limits, you will be able to find one kind to fit into your travel itinerary and make your vacation a memorable one.

Two extremely popular adventures on land are hiking and biking.